(Smeal – Penn State)

A key research activity of CSCR is its leadership of benchmarking consortia across a number of supply chain areas. Members benefit from sharing quantitative and qualitative data to improve their processes and operations. Each group meets two to three times per year to share best practices at different host locations. Currently, there are four active consortiums that concentrate in the areas of Global Trade Compliance, Customer Service, Sales and Operations Planning, and Transportation processes related to the field of logistics and supply chain management.

Global Trade Compliance Benchmarking Consortium

Sales and Operations Planning Benchmarking Consortium

 Transportation Benchmarking Consortium

The purpose of the survey is to identify the operating practices of large UK manufacturing companies which affect the alignment of shareholder objectives and customer needs. This survey is part of a project called AIMSS (Aligning and Integrating Market and Supply Strategies), conducted by Cranfield University School of Management and sponsored in part by the government.

CAPS Research benchmarking activities are designed to support supply management organizations. Benchmarking programs include:

Industry-specific benchmarking to compare supply management business practices to other organizations within the same industry sector.

Cross-Industry reports include standard metrics that are used across all industry sectors and published twice a year.

Each of the four Market Baskets of Goods reports provide comparative information on actual prices paid for MRO Goods, Office Products, IT Goods and Services, and Print Services. These reports include average and median prices, as well as the lowest and highest prices reported for each item and the percent of companies who reported they purchased items as specifically identified or equivalent items.

Finally, the Focused benchmarking reports are structured as on-demand surveys, and the reports have included topics as diverse as investment recovery, supplier diversity, eProcurement, and shared services centers.

 

Shared Services Center Benchmarking Metric Report 2007
eSourcing and eProcurement Benchmarking Metric Report 2007
Supplier Diversity Programs Benchmarking Metric Report 2007
IT Market Basket October 2007
Cross Industry Metric Report October 2007
Semiconductor 2007
Petroleum 2007
Office Supplies Market Basket August 2007
Mining Metals 2007
Investment Recovery 2007
Utilities 2007
Aerospace/Defense 2007
MRO Goods Market Basket May 2007
Diversified Foods/Beverages 2007
Summary Report of Cross-Industry Standard Benchmarks

Global Shipment Network Database

3rd Party Logistics Survey

Aberdeen’s promise is to provide fact-based research designed to answer four (4) key problems of the Chief Marketing Officer of Technology Providers as they build their go-to-market strategies and campaigns. 

• Build Market Awareness & Educate Prospects

• Generate Demand to Fill the Pipeline

• Arm the Sales Force to Eliminate “No Decision”

• Benchmark Clients to Prove Delivered Value

ACSI was developed by the National Quality Research Center (NQRC) at the Stephen M. Ross Business School at the University of Michigan.  The American Customer Satisfaction Index (ACSI) is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
 

The AMR Benchmark Analytix Service is designed to provide high-quality, enterprise-wide measurement and analysis that enables companies to do the following:

• Prioritize critical resources and projects based business strategy

• Baseline performance before a process, or technology implementation

• Recognize areas that need improvement and interdependencies across functional silos

• Determine which strategic investments are critical to success

• Develop a key performance indicator (KPI) program

Supply Chain Management Metrics
The supply chain benchmark covers eight high-level operational processes:

• Request to quotation

• Order to delivery/cash

• Perfect order fulfillment

• Inventory management

• Source and make (with cash to cash)

• Operational planning

• New product development time

• Supply chain management costs

APQC is a member-based nonprofit that provides benchmarking and best-practice research for approximately 500 organizations worldwide in all industries.

Human Capital Management

Financial Management

Information Technology

Innovation 

Knowledge Management

Product Development

Supply Chain

Founded in 1986, ARC Advisory Group provides  research for manufacturing, energy, and supply chain solutions.  They provide coverage of technology from sensors and automation to production, design, and business systems.

Production and Automation (Manufacturing - Process Industry)

The Benchmarking Exchange is designed specifically for use by individuals and organizations involved in Benchmarking and Process Improvement.  BenchNet provides users with a comprehensive, centralized and specialized forum for all phases of Benchmarking. Self-Assesor is an online and real-time service that provides users the ability to measure themselves with the Malcolm Baldrige National Quality Award (MBNQA) criteria. Surveyor is an online service where organizations can solicit answers to their specific questionnaires and have these responses collected into a cumulative database for later analysis and reporting

A consulting company probably best know for the "dogs and stars" quadrant chart for competitive positioning, BCG provides operational focus in:

The Chief Marketing Officer (CMO) Council is an association targeting the support of senior corporate marketing leaders and brand decision-makers across a wide-range of global industries. The Council's strategic interest groups include the Coalition to Leverage and Optimize Sales Effectiveness (CLOSE), the Individualized Relationship Marketing (IRM) Center, Brand Management Institute, and the Forum to Advance the Mobile Experience (FAME).

Deloitte  provides audit, consulting, financial advisory, risk management, and tax services to selected clients. A coalition of independent  firms, each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates.

Global Benchmark Study

Transportation and 3PL Reports

Forrester Research, Inc. provides advice to managers and executives in business and technology providing proprietary research, consumer insight, consulting, events, and peer-to-peer executive programs.
 

Surveys and Benchmarks (Particularly marketing, strategy and IT)

iCognitive is a consulting company specialized in Supply Chain Management.  iCognitive claims a prememinent position as the sole provider offering a SCOR benchmarking service in Asia and employing the sole certified SCOR trainer of South East Asia.

The Performance Measurement Group (PMG), a PRTM company, is a strategic Operations performance measurement and management services firm.  PMG provides the industry specific benchmarks and proven practices for core business operations: supply chain, product development, and customer life cycle management processes.

PMG uses the Supply-Chain Operations Reference-model® (SCOR®) as the basis for its Supply Chain Metrics and Performance/ Best Practice Benchmarks and the Product And Cycle-time Excellence® (PACE®) reference model for its Product Development and Product Life-cycle Management Benchmarks/ Best Practices.

Supply Chain
Product Innovation

PRTM's provides management consultant services in:

• Operational Strategy

• Product Innovation

• Supply Chain Innovation

• Customer Experience Innovation

• Business Technology Innovation

The Performance Measurement Group, LLC, (PMG) was spun off from PRTM in 1998. 

Supply Chain
Finance
Procurement / Supply Chain
Human Resources
IT

Hoover's provides information on more than 18 million companies, both public and private, in over 600 industries worldwide.  Hoover's proprietary database contains more than 44,000 records on the largest and fastest growing companies in the US and abroad.  Industry analysts choose companies for inclusion in the database based on their understanding of industries and customer insight Their primary goal for coverage is:

Dun and Bradstreet Company Research

Marketing Research

MPI is a research firm that conducts surveys, studies and white papers for firms around the globe. MPI creates research projects that correlate three broad categories of measures—profile characteristics; practices, strategies, and investments; and performance measures (operational and financial metrics) to deliver an analysis designed to reveal trends and pathways to profitability. MPI is currently at work on projects in industries ranging from automotive manufacturing to information technology to beauty salon management, on topics ranging from benchmark performance benchmarks to financial process metrics to customer value analysis.

Census of Manufacturers

The NAM is a trade association that advocates, on behalf of its members, to enhance the competitiveness of manufacturers by shaping a legislative and regulatory environment conducive to U.S. economic growth and to increase understanding among policymakers, the media and the general public about the role of manufacturing in America’s economic and national security for today and in the future.

• The NAM is a leading advocate of a pro-growth, pro-manufacturing agenda.
• The NAM is a partner in reinforcing the legislative and regulatory activities of its member firms.
• The NAM is a primary source for information on manufacturers’ contributions to innovation and productivity.

NAM / Fortune Manufacturing Index

The National Retail Federation is the world's largest retail trade association, with membership that comprises all retail formats and channels of distribution including department, specialty, discount, catalog, Internet, independent stores, chain restaurants, drug stores and grocery stores as well as the industry's key trading partners of retail goods and services. As the industry umbrella group, NRF also represents over 100 state, national and international retail associations.

Under NRF's retail umbrella, sit 4 association groups including: the Association for Retail Technology Standards, the National Council of Chain Restaurants, the Retail Advertising and Marketing Association and Shop.org. In addition to the divisions, NRF has a research and education arms as well as a monthly magazine. The NRF Foundation (NRFF) is a non-profit 501(c)3 foundation that conducts industry research, develops education and workforce development programs, and promotes retailing as a career destination.

Retail Industry Indicators
State of Retailing Online
Port Tracker
Retail Horizons

ASUG  is a professional / trade association of SAP users.  It is not an SAP business unit but rather a community of SAP users that are aligned with the product manufacturer.  The association provides:

• Special Interest Groups (SIGs)

• Regional Chapters

• Influence Program (formalizes member input on existing and future SAP solutions and gives members direct access to SAP)

• Benchmarking - a service to help measure progress and proovide a competitive comparison.

Finance
Supplier Relationship Management (SRM) and Procurement
Total Cost of Ownership (TCO)
Supply Chain Planning (SCP)
Manufacturing
New Product Development and Introduction
Customer Contact Centers
Business Intelligence (BI) and Analytics
Warehouse Management
Transportation Management
Order to Cash
Contract to Cash

Stratascope provides detailed operational, financial and biographical company insights for sales executives. Statascope analysts and data mining of financial and news reports, aggregate information  from thousands of sources for over two million companies around the globe. 

While positioned to support sales exeuctives, the Information organized by company, industry, or process is suitable for benchmarking and competitive analysis by business executives and operational analysts.

Industry and company research to support sales

Ventana Research develops industry benchmarks as indicators of an organization’s maturity. Ventana Research has completed more than 35 research benchmarks that reach across organizational areas. Their benchmark research examines the intersection of organizational functions from a business and technology perspective in finance, operations, customer, HR, sales and IT areas to identify points of friction and challenges in utilizing information and technology to manage performance.
 

Business Analytics / Performance Management
Supply Chain / Aligning IT to Business

The portal of the European Commission's economic statistics providing access to reports for:

• General and regional statistics

• Economy and finance

• Population and social conditions

• Industry, trade and services

• Agriculture, forestry and fisheries

• Transport

• External Trade

• Environment and energy

• Science and technology

Various economic and trade

STAT-USA/Internet, a service of the U.S. Department of Commerce, is a single point of access to authoritative business, trade, and economic information from across the US Government.  Access to reports for:

United States

• General Economic Indicators

• Housing and Construction

• Employment

• Manufacturing and Industry

• Monetary Statistics

• Economic Policy

The NTDB (National Trade Data Bank) provides access to Country Commercial Guides, Market Research reports, Best Market reports and other programs. The International Trade Library is a comprehensive collection of over 40,000 documents related to international trade. All are full text searchable, as well as keyword searchable by country or product.

Various economic and trade

IndustryWeek is a Penton Media print and web publication that is designed to connect decision-makers within manufacturing enterprises to share ideas and tools.

Census of Manufacturers

Best Manufacturers

Value Chain Survey